Terms & Conditions

The terms and conditions set forth below are a legal agreement between you (the Client) and Quality iPhone Repair and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by Quality iPhone Repair.

By accessing these terms and conditions, or browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.

These terms and conditions do not affect the Clients statutory rights.

Commission Agreement

By commissioning Quality iPhone Repair, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

In these terms and conditions, references such as “our”, "we", "us" and “their” refers to Quality iPhone Repair.

The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

By commissioning Quality iPhone Repair, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation is free of cost to the Client and no work beyond the evaluation will be charged without explicit Client approval.

We may use your details for marketing purposes however, we will not past your details to any third party.

Client Legal Rights

The Client is the legal owner of the computer equipment handed over to Quality iPhone Repair for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and Quality iPhone Repair is not permitted to access this data without the explicit permission of the Client.

Payment

Payment is due in full upon completion of a successful repair, prior to the release of the equipment whether shipped to the Clients address or picked up from Quality iPhone Repair‘s place of business unless by special previous arrangement.

If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 8% penalty of the total invoice for each week of non-payment.

Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. Quality iPhone Repair may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.

We will accept payment by cash and all major credit and debit cards. We unfortunately cannot accept payment by cheque.

Refunds can be by cheque or refunded to the credit or debit card used when paying for the service or repair.

In circumstances when goods are supplied, you will only own these goods when payment in full is received.

Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Estimate for Repairs

Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.

For work estimates above £200 a deposit of 50% for goods and services will be required prior to the commencement of the works.

The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non performance.

Booking a Service

You can book a service by either calling to our premises or requesting a repair service via our website.

Home or Business Call Out Requests

If you require a home or business call out this will incur additional charges which will be conveyed in the quotation for the repairs. Home or business call outs are subject to availability of suitable engineers and allocated on a first come, first serve basis.

Online requests will be confirmed by either telephone or by email.

If a home or business call out is booked and access is not gained at the agreed allotted time the Client will be subject to a charge equivalent to 1 hour our standard hourly rate.

In the event when we cannot make the appointment at the agreed time due to factors beyond our control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.

Cancellation of a Call Out Service Request

You may cancel an agreed home or business call out at any time up to 2 hours prior to the agreed appointment time.

Cancellations made in sufficient time will be entitled to a full refund of any funds paid in advance.

If you cancel or change an appointment within 2 hours prior to the agreed time, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate.

Service or repair cancellations can be communicated by any of the following:

Email Text message Telephone

If no one was available when an engineer calls to the Client’s premises, a note will be left confirming the call out. A new appointment can be re-scheduled however, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate in addition to the costs of the service or repairs.

Callouts and drop-off and pickup services

We will endevour to fit in your repair at the earliest possible time. Appointments where an engineer is required to travel to you are arranged on a best endevours basis and Quality iphone Repair cannot be held to any prior claims of same day service or one hour turnarounds. Quality iPhone Repair advertised charges for offsite work and pickups and dropoffs only aply to a 10 mile radius from HP236BA. If a client destinations is further than 10 miles from HP236BA a further reasonable travel charge may be applied.

Delivery of Goods and Services

At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.

If equipment is delivered back to the Client in a damaged or faulty state you must inform us within 24 hours of the fault. If you fail to inform us within 24 hours, we shall have no liability for the items damaged on delivery. This does not however affect your statutory rights.

Our Collection Policy

Any equipment left with Quality iPhone Repair and unclaimed for 30 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, Quality iPhone Repair shall have no liability to the Client or any third party.

Backing Up Data

Quality iPhone Repair will make every possible effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.

IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES OR THE CLOUD PRIOR TO HANDING OVER FOR REPAIRS.

Charges will be incurred if Quality iPhone Repair has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.

We cannot be held responsible for the following during the repairs:

Loss or corruption of data, files, information or records; Any loss of business goodwill Any losses attributed to the interruption to business activity while equipment is out of service for repairs Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data Any loss considered to be unforeseeable

Confidentiality of Data Stored on Devices

Quality iPhone Repair, its Employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from the Client's equipment during the service or repair.

Limited Liability

Whilst Quality iPhone Repair shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Quality iPhone Repair liable for any damage to the said equipment that is out of their control.

Additionally Quality iPhone Repair cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

Furthermore, should Quality iPhone Repair, its employees or agents offer any advice or recommendations to a Client as to the use of hardware or software, storage, confirmed by whatever means is used entirely at the Clients own risk and accordingly Quality iPhone Repair shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

Quality iPhone Repair provides a 1 year warranty on all hardware repairs unless specified otherwise. Quality iPhone Repair will undertake the repair again without charge. However, charges will be incurred should additional parts are required. This warranty excludes faults caused by viruses or software issues.

Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by a Quality iPhone Repair Technician. Should the part fail because of mishandling of the device or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid. Signs of drops like frame damage or cracks within glass will de deemed as mishandling and therefore not covered by the warranty.

Damage to a device or its components supplied by Quality iPhone Repair under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.

Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

If a device is opened or worked on by anyone other than a Quality iPhone Engineer, the device will be deemed compromised and the warranty void.

If an issue with some of our work or parts presents itself. The Client must inform Quality iPhone Repair within 24 hours. An appointment will be arranged at the earliest opportunity to establish the problem and a resolution or compensation will be provided. If the client takes it upon themselves to seek help or repair by another party (including other independent repairers or manufacture repair services like the apple store) Quality iPhone Repair will not be liable for any costs incurred to the Client by this party, unless pre agreed and confirmed in writing by Quality iPhone Repair.

This Agreement

All contracts formed between Quality iPhone Repair and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.

Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of United Kingdom

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Quality iPhone Repair expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Quality iPhone Repair’s shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

Quality iPhone Repair has the right, at their discretion, to refuse the supply of goods and services.

Quality iPhone Repair reserves the right to change their terms and conditions at anytime without prior notice